The Covid pandemic has increased the number of organisations that need to implement business automation strategies. Today, TSO’s increase their risk of getting left behind if they fail to implement business automation strategies. The Leader SEEDS Automation of Programmes and Services Module focuses on major aspects of digital automation, as well as informs on the importance and use of automation processes and strategies.
Initially, TSO leaders are introduced to Business Process Management (BPM) and how this should be integrated into the design, modelling, organisation, optimization, and documentation of TSO processes. In addition, the module addresses the point of how Customer Relationship Management (CRM) can be used to obtain information from partners, donors and beneficiaries’ partners, donors, and beneficiaries in order to analyse trends for marketing and communication.
Moreover, TSO leaders are provided with an awareness of Search Engine Optimization (SEO) and how this should be utilised in optimising web pages and positioning them in the lists of search engines such as Google. Cloud computing, its management and risk measurements, are additionally discussed.
Furthermore, the module addresses the topic of Agile Methodologies in the workplace, and how Agile concepts such as Lean, Scrum, Kanban, Agile Inception, Design Thinking, and Design Sprint, can be used for effective project management in TSO organisations.
It can thus be said that the Automation of Programmes and Services Module provides much needed theoretical and practical information regarding best practices for creating and implementing an automation strategy at the workplace for TSO organisations.